My water heater needed replacement in December. Called Tropic Air. Loren arrived within 2 hours of my call, and as promised completed the work within a day at a highly competitive price. What could one ask for, right? But here is more.
Loren is one of the most personable gentleman I have ever met. He was extremely attentive and patient in hearing all my concerns, did not try to oversell, offered professional advice, answered all my questions and showed me how to maintain my water heater. He also provided advice on how to store my A/C in winter and fixed my central humidifier that he noticed was not working - FREE OF CHARGE! which shows that HVAC is not Loren's job but his vocation, which is priceless.
I strongly recommend Loren Walker from Tropic Air for any HVAC services and wish him and his company all the success!
Must say terrific customer service with this company. We needed to rebook our first appointment and waited until the renovations were completed. If you want top quality work call this company. Thanks to Tropic Air Heating & Cooling we are now breathing cleaner air in our home. Highly recommending this company!
Raymond from Tropic Air did some trouble shooting with my air conditioner and furnace. It was an emergency call. Raymond reached my home within five (5) minutes. I found him to be very courteous, extremely knowledgeable and efficient. Raymond showed excellent skills in trouble shooting the problem. The cause of the problem was identified and fixed within a very reasonable time. I strongly recommend Raymond at Tropic Air for any work related to air conditioners and furnaces.
Had our A/C serviced by Tropic. The guys was very prompt at responding to my request for an appointment. they arrived on time and provided a thorough servicing of the older A/C unit. We appreciated that they did not push us to buy a new model but serviced it to ensure we have several more years of use out of it. We will definitely call again. Good guys!
Just had water heater fixed by Lorne from Tropic. He arrived an hour or two after my first call on a Saturday. He fixed my water heater in no time and charged very little. I was relieved and pleased. He was exceptionally personable and polite. We actually had a nice chat while he worked. I would call him again to fix the water heater without hesitation. Good experience.
Alex from Tropic Air has been my go-to guy for AC and heating issues. This time around, my furnace died with -15C weather and hours before I was travelling south! Called Alex and he was kind enough to accommodate the urgency of my issue. He diagnosed the problem in no-time; it was a seized furnace motor. They solved the problem fast and affordably. Alex' honesty and skills are above the norm. I highly, highly recommend him and Tropic Air.
It was great working with Tropic Air Heating & Cooling. We were completely renovating an older duplex and had to complete the work in several stages. Raymond assisted us in selecting HVAC and tank less hot water heaters. His quotes were considerable better than anyone else’s and the quality of work was excellent. I would highly recommend Tropic Air Heating & Cooling.
Great experience with Tropic Air! I am a first time home owner and someone from the company came to my house to give an estimate on an a/c unit, the person walked me through the whole installation process and what would be done. When the unit was installed a few days later, the person doing the job was very through and again explained why they had to move my thermostat (to avoid cutting holes in my drywall). I really appreciated the information that was shared. I would strongly recommend first time home owners using Tropic Air!
My furnace broke with the recent ice storm and Tropic Air came to my saving! They came over fast and fixed it. I’m not too sure what my family would have done without them. Thank you so much!!! We were grateful to have warmth and be able to have other family members come over who didn’t have power.
Old furnace died on us and it was time to get a new one. Tropic air was at my door the next day. They made some great recommendations and did a fantastic job. The home is nice and warm now. These guys were great!
Tropic Air recently installed central air conditioning in our home. The salesman, Thomas Lowry, was excellent at giving us all the options and helping us decide on the best unit and location of installation. The installation team were also excellent, doing a clean, seamless job and showing us exactly what they would be doing. We would definitely work with Tropic Air again and recommended them to anyone who needs an air conditioner.
We had first called a competitor, and had been waiting over 2.5 hours for just a technician to call us back when we called Tropic Air. Loren arrived within the hour on this cold Christmas evening! Friendly and efficient, he had our furnace back up and running within 20 minutes. Great experience, we will definitely be using this company again. Thank you so much Loren!
Our 10 year old air conditioner stopped working with 30+ degree weather during the Canada Day 'extended' long weekend. I called Tropic Air and they committed to coming by on the same day. The tech fixed the air conditioner quickly and did some other checks to ensure there were no other issues. Great service and I appreciate them making me a priority.
Got my air conditioner checked because last summer it was giving us problems. Called Tropic got Alex he came diagnosed the problem and got everything fixed and ready to go for this summer. Awesome service! Will call again if I need them.
A friend of mine recommended these guys. He said they were very good at fixing furnaces. He was right! These guys fixed a 100 year old furnace in no time. They really know what their doing. Very happy and warm now!